Now with realtime human handoff

AI support for WordPress, Wix, & Webflow.

Add a smart chat widget to your website, answer customers from your knowledge base, and hand off to human agents when needed.

No credit card 5 min setup GDPR ready
Runs natively on
WordPressWixWebflowShopifyCustom sites
Workflow

From install to resolved in four steps

A production-ready support stack — AI first, humans when it matters.

01

Install widget

Paste one script tag on your site or use our WordPress, Wix, and Webflow guides.

02

Upload docs or crawl

Bring PDFs, articles, or point the crawler at your site. We chunk and embed automatically.

03

AI answers

Gemini answers only from your knowledge base with source citations.

04

Human takes over

Agents accept handoff in the shared inbox and continue the conversation seamlessly.

Product

Everything you need to run support

One platform for AI-first conversations, knowledge management, and human agents.

AI chat widget

Embed on any site with a single script. Answers are cited from your knowledge base.

Human handoff

Escalate to agents mid-conversation with full context and chat history.

Shared inbox

Realtime dashboard for the whole team with assignment and resolution tracking.

Knowledge uploads

PDFs, TXT, MD — chunked and embedded automatically into your vector store.

Website crawler

Same-origin crawling that respects robots.txt. Auto-updates on schedule.

Tenant isolation

Every query scoped to your workspace. Zero data leakage across tenants.

Realtime engine

Socket-powered conversations that keep visitors, AI, and agents in sync.

Brand customization

Colors, position, greeting, logo — make the widget match your brand perfectly.

Shared Inbox

A dashboard your agents will actually use

Every conversation — AI or human — routed to the right place with citations, context, and history.

app.hendesk.io / inbox
AC
Amelia Chen
amelia.chen@northlake.co · /pricing
Waiting for agent
What's your refund policy for annual plans?
Annual plans include a 30-day money-back guarantee. After 30 days, refunds are prorated.
Refund Policy.pdfTerms §7
Can I speak to a real person?
Escalation requested — agent joining…
Reply as Alex…
Knowledge Base

Your docs. Your answers.

Upload files or point us at your site. We chunk, embed, and keep the index fresh.

Documents

Refund Policy.pdf
Completed
Onboarding Guide.md
Embedding
Product FAQ.pdf
Chunked

Crawler — acme.co

Same-origin only · Respects robots.txt

124
Discovered
84
Crawled
612
Chunks
Human Handoff

AI handles the volume. Humans handle the moments.

When the AI isn't confident, it escalates — instantly. Your agents join mid-conversation with full context.

1

Customer

Asks a question on your site via the chat widget

2

AI responds

Gemini answers from your knowledge base with source citations

3

Escalation

Low confidence detected — or visitor asks for a human

4

Agent joins

Human agent accepts handoff with full context and history

5

Resolved

Conversation closed with transcript and satisfaction rating

Trusted by teams

Teams ship better support with Helpdesk

We replaced Intercom with Helpdesk and our resolution rate went from 40% to 78% in two weeks.

SK
Sarah K.
Head of Support, Acme Inc.

The AI handles the repetitive questions perfectly. Our team now focuses only on complex cases.

MW
Marcus W.
CTO, NovaPay

Setup took 10 minutes. Uploaded our docs, pasted the script tag, and the widget was live.

PN
Priya N.
Founder, CloudBase

Launch your AI support desk.

Free for the first 100 conversations. No credit card required. Set up in under 5 minutes.